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Path: /data/17/1/18/11/1670011/user/1801231/htdocs/marketting/system/application/models/ [ Home ]
File: support_model.php
<?php if (!defined('BASEPATH')) exit('No direct script access allowed');
/*
| -------------------------------------------------------------------------
| COPYRIGHT NOTICE                                                     
| Copyright 2008 JROX Technologies, Inc.  All Rights Reserved.    
| -------------------------------------------------------------------------                                                                        
| This script may be only used and modified in accordance to the license      
| agreement attached (license.txt) except where expressly noted within      
| commented areas of the code body. This copyright notice and the  
| comments above and below must remain intact at all times.  By using this 
| code you agree to indemnify JROX Technologies, Inc, its corporate agents   
| and affiliates from any liability that might arise from its use.                                                        
|                                                                           
| Selling the code for this program without prior written consent is       
| expressly forbidden and in violation of Domestic and International 
| copyright laws.  
|	
| -------------------------------------------------------------------------
| FILENAME - support_model.php
| -------------------------------------------------------------------------     
| 
| This model handles the functions for managing support
|
*/

class Support_Model extends Model {	
	
	function _auto_close_tickets()
	{
		if ($this->config->item('sts_support_auto_close') == 1)
		{
			$total = 0;
			
			$time = now() - ($this->config->item('sts_support_auto_close_interval') * 60 * 60 * 24);
			
			$this->db->where('ticket_parent', '1');
			$this->db->where('ticket_status', '0');
			$this->db->where('date_modified <=' , $time);
			
			$query = $this->db->get('support_tickets');
			
			if ($query->num_rows() > 0)
			{
				
				foreach ($query->result_array() as $row)
				{
					$this->db->where('ticket_id', $row['ticket_id']);
					$this->db->update('support_tickets', array('ticket_status' => '1'));
					$total++;
				}
				
				
			}
			
			return $total . ' support tickets autoclosed';
			
		}
	}
	
	// ------------------------------------------------------------------------
	
	function _add_ticket($id = '')
	{
		$ticket_body = htmlentities($_POST['ticket_body']);
		$data = $this->db_validation_model->_clean_data($_POST);
		
		$newdata['ticket_data'] = $data;
		
		if (isset($data['userfile']))
		{	
			unset($data['userfile']);
		}
		
		//format the data to insert
		$fdata = array('ticket_parent' => '1',
						'admin_response' => '0',
						'parent_id' => '0',
						'member_id' => $id,
						'admin_id' => '0',
						'ticket_status' => '0',
						'ticket_priority' => $data['ticket_priority'],
						'date_added' => _generate_timestamp(),
						'date_modified' => _generate_timestamp(),
						'ticket_subject' => $data['ticket_subject'],
						'ticket_body' => $ticket_body,
						'support_category_id' => $data['support_category_id'],
						'last_response_made' => 'member',
						);
							
		
		//insert into db
		if (!$this->db->insert('support_tickets', $fdata))
		{
			show_error($this->lang->line('could_not_add_support_ticket'));
			
			//log error
			log_message('error', 'Could not insert ticket into support table');
			
			return false;
		}
		else
		{
			//new ticket ID
			$newdata['id'] = $this->db->insert_id();
			
			//get support data
			$member_data = $this->db_validation_model->_get_details('members', '*', 'member_id', $id);
		
			$newdata['member_data'] = $member_data[0];
			
			//log success
			log_message('info', 'support '. $newdata['id'] . ' inserted into support table');
		}
		
		return $newdata;
	}
	
	// ------------------------------------------------------------------------
	
	function _get_user_tickets($id = '', $limit = 25, $offset = 0, $sort_column = '', $sort_order = '', $where_value = '')
	{
		//get all the admins from db for list view
		if (!$sort_order) $sort_order = $this->config->item('mem_dbs_sup_order');
		if (!$sort_column) $sort_column = $this->config->item('mem_dbs_sup_column');
		
		$sql = 'SELECT ' . $this->db->dbprefix('support_tickets') . '.*
						FROM ' . $this->db->dbprefix('support_tickets') . '
						WHERE member_id = \'' . $id . '\' AND ticket_parent = \'1\'';
				
		if ($where_value == 'closed' || $where_value == 'open')
		{
			$status = $where_value == 'closed' ? '1' : '0';
			
			$sql .= ' AND ticket_status = \'' . $status . '\' ';
		}
				
		$sql .= ' ORDER BY ' . $sort_column . ' ' . $sort_order . ' LIMIT ' . $offset. ', ' . $limit;
		
		$query = $this->db->query($sql);
		$total_rows = $query->num_rows();
		
		if ($query->num_rows() > 0)
		{
		
			$a['tickets'] = array();
			
			foreach ($query->result_array() as $row)
			{

				$row['s_date_added'] = _show_date($row['date_added']);
				$row['s_date_modified'] = $this->lang->line($row['date_modified']);
				$row['row_style'] = alternator('jroxRowStyle1', 'jroxRowStyle2');
				
				$row['s_ticket_status'] = $row['ticket_status'] == '1' ? 'tick' : 'warning1';
					
				array_push($a['tickets'], $row);
			}
			
			//get total rows
			$this->db->where('member_id', $id);
			$this->db->where('ticket_parent', '1');
			if ($where_value == 'closed' || $where_value == 'open')
			{
				$status = $where_value == 'closed' ? '1' : '0';
				
				$this->db->where('ticket_status', $status);
			}
			
			
			$a['total_rows'] = $this->db->count_all_results('support_tickets');
			
			return $a;
		}
		
		return false;
		
	}
	
	// ------------------------------------------------------------------------
	
	function _delete_ticket($id = '')
	{
		
		//get support data
		$support_data = $this->_get_support_ticket_details($id, 'delete');
		
		//send the email alert notification first
		//get member data
		$member_data = $this->db_validation_model->_get_details('members', '*', 'member_id', $support_data[0]['member_id']);
		
		//check if file needs to be deleted
		if (!empty($support_data[0]['uploaded_file']))
		{
			@unlink($this->config->item('sts_support_upload_folder_path') . '/' . $support_data[0]['uploaded_file']);
		}

		//delete children first
		$this->db->where('parent_id', $id);
		$this->db->delete('support_tickets');

		//delete support
		$this->db->where('ticket_id', $id);
		
		if ($this->db->delete('support_tickets'))
		{
			
			//log success
			log_message('info', 'support ID #' . $id . ' deleted successfully');
			
			//add ticket id to array
			$member_data[0]['ticket_id'] = $id;
			
			return $member_data[0];
		}
		else
		{
			show_error($this->lang->line('could_not_delete_support'));
			
			//log error
			log_message('error', 'support ID #' . $id . ' could not be deleted');
			
			return false;
		}
	
	}	
	
	// ------------------------------------------------------------------------
	
	function _get_response_details($id = '')
	{
		$this->db->where('ticket_id', $id);
		$query = $this->db->get('support_tickets');
		
		if ($query->num_rows() > 0)
		{
			return $query->row_array();
		}
		
		return false;
	}
	
	// ------------------------------------------------------------------------

	function _get_support_ticket_details($id = '')
	{
		//get the data from support table
		$sql = 'SELECT ' . $this->db->dbprefix('support_tickets') . '.*,
				(SELECT ' . $this->db->dbprefix('admin_users') . '.fname from ' . $this->db->dbprefix('admin_users') . ' 
				WHERE ' . $this->db->dbprefix('support_tickets') . '.admin_id = ' . $this->db->dbprefix('admin_users') . '.admin_id) as admin_user,
				(SELECT ' . $this->db->dbprefix('members') . '.username from ' . $this->db->dbprefix('members') . '
				WHERE ' . $this->db->dbprefix('support_tickets') . '.member_id = ' . $this->db->dbprefix('members') . '.member_id) as member
				FROM ' . $this->db->dbprefix('support_tickets') . '
				WHERE ticket_id = \'' . $id . '\'';
		
		
		$query = $this->db->query($sql);
		
		$data = array();
		
		if ($query->num_rows() > 0)
		{
			foreach ($query->result_array() as $row)
			{
				array_push($data, $row);
			}
			
			if (empty($type))
			{
				if ($data[0]['ticket_parent'] == '0') { show_error('invalid'); }
			}
			
			//now get all children
			$sql = 'SELECT ' . $this->db->dbprefix('support_tickets') . '.*,
					(SELECT ' . $this->db->dbprefix('admin_users') . '.fname from ' . $this->db->dbprefix('admin_users') . ' 
					WHERE ' . $this->db->dbprefix('support_tickets') . '.admin_id = ' . $this->db->dbprefix('admin_users') . '.admin_id) as admin_user,
					(SELECT ' . $this->db->dbprefix('members') . '.username from ' . $this->db->dbprefix('members') . '
					WHERE ' . $this->db->dbprefix('support_tickets') . '.member_id = ' . $this->db->dbprefix('members') . '.member_id) as member
					FROM ' . $this->db->dbprefix('support_tickets') . '
					WHERE parent_id = \'' . $id . '\' ORDER BY ticket_id ASC';
		
		
			$query = $this->db->query($sql);
		
			if ($query->num_rows() > 0)
			{
				foreach ($query->result_array() as $row)
				{
					array_push($data, $row);
				}
			}
			
			return $data;
		}
		
		return false;
	}
	
	// ------------------------------------------------------------------------	
	
	function _change_status($data = '', $type = '0')
	{

		foreach ($data as $id)
		{
			
			$this->db->where('ticket_id', $id);
			
			//update member in db
				
			$data = array(
							'ticket_status' => $type,
						);
			
			if (!$this->db->update('support_tickets', $data))
			{
				show_error($this->lang->line('could_not_update_tickets'));
				
				//log error
				log_message('error', 'Could not update ticket ID #' . $id . ' in tickets table');
				return false;
			}
			
			//log success
			log_message('info', 'Status Changed for ticket ID# ' . $id);
			
		}
		
		return true;		
	}
	
	// ------------------------------------------------------------------------
	
	function _get_support_categories($none = '', $text = '')
	{
		$query = $this->db->get('support_categories');
		
		$data = $query->result_array();
	
		$cat = format_array($data, 'support_category_id', 'category_name', $none, $text);
		
		return $cat;	
	}
	
	// ------------------------------------------------------------------------
	
	function _get_support_tickets($limit = 25, $offset = 0, $sort_column = '', $sort_order = '', $filter = 'closed', $category = '')
	{
		//get all the admins from db for list view
		if (!$sort_order) $sort_order = $this->config->item('dbs_stc_order');
		if (!$sort_column) $sort_column = $this->config->item('dbs_stc_column');

		$sql = 'SELECT ' . $this->db->dbprefix('support_tickets') . '.*,
				(SELECT ' . $this->db->dbprefix('admin_users') . '.username from ' . $this->db->dbprefix('admin_users') . ' 
				WHERE ' . $this->db->dbprefix('support_tickets') . '.admin_id = ' . $this->db->dbprefix('admin_users') . '.admin_id) as admin_user,
				(SELECT ' . $this->db->dbprefix('members') . '.username from ' . $this->db->dbprefix('members') . '
				WHERE ' . $this->db->dbprefix('support_tickets') . '.member_id = ' . $this->db->dbprefix('members') . '.member_id) as member,
				(SELECT ' . $this->db->dbprefix('support_categories') . '.category_name from ' . $this->db->dbprefix('support_categories') . '
				WHERE ' . $this->db->dbprefix('support_tickets') . '.support_category_id = ' . $this->db->dbprefix('support_categories') . '.support_category_id) as category_name
				FROM ' . $this->db->dbprefix('support_tickets') . '
				WHERE ticket_parent = \'1\'';
		
		//add extra where clause
		if ($filter == 'closed')
		{			
			$sql2 = ' AND ticket_status = \'1\'';	
		}
		elseif ($filter == 'all')
		{
			$sql2 = '';	
		}		
		else
		{
			$sql2 = ' AND ticket_status = \'0\'';				
		}
		
		$sql .= $sql2;

		//check if category is set 
		if (!empty($category))
		{
			$sql3 = ' AND support_category_id = \'' . $category . '\'';
		}
		else
		{
			$sql3 = '';
		}
		
		$sql .= $sql3;
		
		//check if the admin only wants to see the tickets assigned to him
		if ($this->session->userdata('tickets') == 1)
		{
			$sql4 = ' AND admin_id = \'' . $this->session->userdata('adminid') . '\'';
		}
		else
		{
			$sql4 = '';
		}
		
		$sql .= $sql4;
		
		$sql .=	' ORDER BY ' . $sort_column . ' ' . $sort_order . ' LIMIT ' . $offset. ', ' . $limit;
		
		$query = $this->db->query($sql);
		
		if ($query->num_rows() > 0)
		{
			$row = $query->result_array();
			
			//count the rows
			$row['total_rows'] =  $this->db_validation_model->_get_count('support_tickets', 'WHERE ticket_parent = \'1\'' . $sql2 . $sql3 . $sql4);
			
			return $row;
		}
		
		return  false;
	}
	
	// ------------------------------------------------------------------------
	
	function _assign_ticket($id = '')
	{
		//clean the data first
		$data = $this->db_validation_model->_clean_data($_POST);
		
		$this->db->where('ticket_id', $id);
		if ($this->db->update('support_tickets', $data))
		{
			 $a = $this->db_validation_model->_get_details('admin_users', '', 'admin_id', $data['admin_id']);
			
			return $a[0];
		}
		
		return false;
	}
	
	// ------------------------------------------------------------------------
	
	function _update_support_ticket($type = '', $id = '')
	{
		//clean the data first
		$data = $this->db_validation_model->_clean_data($_POST);
		
		$newdata['ticket_data'] = $data;
		
		if (isset($data['userfile']))
		{	
			unset($data['userfile']);
		}
		
		//get support data
		$this->db->where('ticket_id', $id);
		$query = $this->db->get('support_tickets');
		
		$row = $query->result_array();
		
		//format input
		$ticket_subject = !empty($data['ticket_subject']) ? $data['ticket_subject'] : $row[0]['ticket_subject'];
		
		if ($type == 'admin')
		{
			//format the data to insert
			$fdata = array('ticket_parent' => '0',
							'admin_response' => '1',
							'parent_id' => $id,
							'member_id' => $row[0]['member_id'],
							'admin_id' => $this->session->userdata('adminid'),
							'ticket_status' => $data['ticket_status'],
							'ticket_priority' => $data['ticket_priority'],
							'date_added' => _generate_timestamp(),
							'date_modified' => _generate_timestamp(),
							'ticket_subject' => $ticket_subject,
							'ticket_body' => $data['ticket_body'],
							'support_category_id' => $data['support_category_id'],
							'last_response_made' => 'admin',
							);
		}
		else //response made by user
		{
			//format the data to insert
			$ticket_body = htmlentities($_POST['ticket_body']);
			
			$fdata = array('ticket_parent' => '0',
							'admin_response' => '0',
							'parent_id' => $id,
							'member_id' => $row[0]['member_id'],
							'admin_id' => $row[0]['admin_id'],
							'ticket_status' => $row[0]['ticket_status'],
							'ticket_priority' => $row[0]['ticket_priority'],
							'date_added' => _generate_timestamp(),
							'date_modified' => _generate_timestamp(),
							'ticket_subject' => $ticket_subject,
							'ticket_body' => $ticket_body,
							'support_category_id' => $row[0]['support_category_id'],
							'last_response_made' => 'member',
							);
		}
		
		if (!$this->db->insert('support_tickets', $fdata))
		{
			show_error($this->lang->line('could_not_update_support_tickets'));
			
			//log error
			log_message('error', 'Could not update support ID ' .$id . 'in support table');
			
			return false;
		}
			
		//new ticket ID
		$newdata['id'] = $this->db->insert_id();
		
		
		//if this is an admin response
		if ($type == 'admin')
		{
			//get support data
			$member_data = $this->db_validation_model->_get_details('members', '*', 'member_id', $data['member_id']);
		
			$newdata['member_data'] = $member_data[0];
			$newdata['member_data']['admin_fname'] = $this->session->userdata('fname');
			$newdata['member_data']['admin_lname'] = $this->session->userdata('lname');
			$newdata['member_data']['ticket_id'] = $id;
			
			//update FAQ
			if (!empty($data['add_faq']))
			{
				$faq_data = array(
									'date_published' => _generate_timestamp(),
									'modified_by' => $this->session->userdata('username'),
									'category_id' => (int)($this->input->post('category_id')),
									'content_title' => $ticket_subject,
									'content_body' => $data['ticket_body']
								);
				
				//insert into db
				if (!$this->db->insert('faq_articles', $faq_data))
				{
					show_error($this->lang->line('could_not_add_faq'));
					
					//log error
					log_message('error', 'Could not insert faq into faq table');
					
					return false;
				}
				else
				{
					$faq_id = $this->db->insert_id();
					
					//log success
					log_message('info', 'faq '. $faq_id . ' inserted into faq table');
				}
			}
			
			//update the original ticket
			$sdata = array('admin_id' => $this->session->userdata('adminid'),
							'ticket_priority' => $data['ticket_priority'],
							'ticket_status' => $data['ticket_status'],
							'support_category_id' => $data['support_category_id'],
							'last_response_made' => 'admin',
							'date_modified' => _generate_timestamp());
		
		}
		else //if the user responded
		{
			//get support data
			$member_data = $this->db_validation_model->_get_details('members', '*', 'member_id', $row[0]['member_id']);
		
			$newdata['member_data'] = $member_data[0];
			
			//update the original ticket
			$sdata = array('date_modified' => _generate_timestamp(),
							'last_response_made' => 'member');
		}
		
		$this->db->where('ticket_id', $id);
		$this->db->update('support_tickets', $sdata);
		
		
		//log success
		log_message('info', 'support ID '. $id . ' updated in support_tickets table');

	
		return $newdata;
	}
	
	// ------------------------------------------------------------------------	
	
	function _add_category()
	{
		$data = $this->db_validation_model->_clean_data($_POST);
		
		//insert into db
		if (!$this->db->insert('support_categories', $data))
		{
			show_error($this->lang->line('could_not_add_category'));
			
			//log error
			log_message('error', 'Could not insert support_category into support_categories table');
			
			return false;
		}
		else
		{
			$support_category_id = $this->db->insert_id();
			
			//log success
			log_message('info', 'category '. $support_category_id . ' inserted into support_categories table');
		}
		
		return $support_category_id;
	}
	
	// ------------------------------------------------------------------------	
	
	function _delete_category($id = '')
	{
		if ($id == 1)
		{
			return false;
		}	
		
		//update categorys first
		$this->db->where('support_category_id', $id);
		$data = array('support_category_id' => 1);

		if ($this->db->update('support_tickets', $data))
		{
			//log success
			log_message('info', 'category ID #' . $id . ' updated successfully');
		}
		else
		{
			show_error($this->lang->line('could_not_delete_category'));
			
			//log error
			log_message('error', 'category ID #' . $id . ' could not be updated');
		}

		//delete category
		$this->db->where('support_category_id', $id);
		if ($this->db->delete('support_categories'))
		{
			
			//log success
			log_message('info', 'category ID #' . $id . ' deleted successfully');
		}
		else
		{
			show_error($this->lang->line('could_not_delete_category'));
			
			//log error
			log_message('error', 'category ID #' . $id . ' could not be deleted');
		}
		
		return true;
	}	
	
	// ------------------------------------------------------------------------	
	
	function _update_category($id = '')
	{
		//clean the data first
		$data = $this->db_validation_model->_clean_data($_POST);
	
		//update category data
		$this->db->where('support_category_id',$id);
		
		if (!$this->db->update('support_categories', $data))
		{
			show_error($this->lang->line('could_not_update_category'));
			
			//log error
			log_message('error', 'Could not update category ID ' . $id . 'in categories table');
			
			return false;
		}
		else
		{
			
			//log success
			log_message('info', 'category ID '.$id . ' updated in categories table');
		}
		
		return true;
	}
	
	// ------------------------------------------------------------------------

	function _get_support_category_details($id = '')
	{
		//get the data from support_categories table
		$this->db->where('support_category_id', $id);
		$query = $this->db->get('support_categories');
		
		if ($query->num_rows() > 0)
		{
			return $query->result_array();
		}
		else
		{
			return false;
		}
	}
	
	
	// ------------------------------------------------------------------------
	
	function _get_categories($limit = 25, $offset = 0, $sort_column = '', $sort_order = '')
	{
		//get all the admins from db for list view
		if (!$sort_order) $sort_order = $this->config->item('dbs_spc_order');
		if (!$sort_column) $sort_column = $this->config->item('dbs_spc_column');

		$sql = 'SELECT ' . $this->db->dbprefix('support_categories') . '.*,
				(SELECT COUNT(*) from ' . $this->db->dbprefix('support_tickets') . ' 
				WHERE ' . $this->db->dbprefix('support_categories') . '.support_category_id = ' . $this->db->dbprefix('support_tickets') . '.support_category_id AND ticket_parent = \'1\') as total
				FROM ' . $this->db->dbprefix('support_categories') . '
				ORDER BY ' . $sort_column . ' ' . $sort_order . ' LIMIT ' . $offset. ', ' . $limit;
		
		$query = $this->db->query($sql);
		
		if ($query->num_rows() > 0)
		{
			return $query->result_array();
		}
		 
		return  false;
	}
	
	// ------------------------------------------------------------------------	

	
}
?>