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Path: /data/applications/aps/helpcenterlive/2.1.5-3/standard/ [ Home ]
File: APP-META.xml
<application xmlns="http://apstandard.com/ns/1">
  <name>Help Center Live</name>
  <packager-uri>uuid:714f0a7b-85d6-4eb8-b68e-40f9acbb3103</packager-uri>
  <version>2.1.5</version>
  <release>3</release>
  <homepage>http://helpcenterlive.com/dru/</homepage>
  <package-homepage>http://www.parallels.com/</package-homepage>
  <default-prefix>helpcenterlive</default-prefix>
  <summary>Help Center Live is a `Live` help desk system that features Live Support, Trouble Tickets and FAQ within tne project.</summary>
  <description>Features: very fast - hcl tends to be faster then many other live help systems due to it's "slim and trim" philosophy; cobrowse/co-forms allow you to see what the user is doing, while they are doing it; unlimited departments; unlimited operators; remote operation, no need for multiple scripts for multiple sites; themeable using the smarty template system; transcripts let you monitor operator performance; hot pages alert you to traffic in particular areas of your website; referrer statistics; visitor statistics; module system allows virtually limitless expansion capabilities.</description>
  <icon path="images/icon.png"/>
  <screenshot path="images/screenshot.jpg">
    <description>Typcial view</description>
  </screenshot>
  <license must-accept="true">
    <text>
      <name>GNU GENERAL PUBLIC LICENSE</name>
      <file>htdocs/docs/LICENSE.txt</file>
    </text>
  </license>
  <configuration-script-language>php</configuration-script-language>
  <changelog>
    <version version="2.1.5" release="3">
      <entry>Repackaged to conform new standard</entry>
    </version>
    <version version="1.2.7" release="22">
      <entry>Initial package version</entry>
    </version>
  </changelog>
  <entry-points>
    <entry>
      <path>/admin/index.php</path>
      <label>Administrative interface</label>
    </entry>
  </entry-points>
  <installed-size>2005714</installed-size>
  <categories>
	  <category>Front office/Help Desk</category>
  </categories>
  <languages>
    <language>en</language>
  </languages>
  <settings>
    <group>
      <name>Administrator's preferences</name>
      <setting id="admin_name" type="string" default-value="admin" min-length="1" max-length="32" regex="^[a-zA-Z][0-9a-zA-Z_\-]*">
        <name>Administrator's login</name>
        <error-message>Please make sure the text you entered starts with a letter and continues with either numbers, letters, underscores or hyphens.</error-message>
      </setting>
      <setting id="admin_firstname" type="string">
        <name>Administrator's first name</name>
      </setting>
      <setting id="admin_lastname" type="string">
        <name>Administrator's last name</name>
      </setting>
      <setting id="admin_password" type="password" >
        <name>Password</name>
      </setting>
      <setting id="admin_email" type="email">
        <name>Administrator's email</name>
      </setting>
    </group>
    <group>
      <name>Configuration</name>
      <setting id="company_name" type="string">
        <name>Company name</name>
      </setting>
      <setting id="locale" type="enum" default-value="en-US">
        <name>Language</name>
        <choice id="da-DK" >
          <name>Danish</name>
        </choice>
        <choice id="nl-NL" >
          <name>Dutch</name>
        </choice>
        <choice id="en-US" >
          <name>English</name>
        </choice>
        <choice id="pt-PT" >
          <name>Portuguese</name>
        </choice>
        <choice id="es-ES" >
          <name>Spanish</name>
        </choice>
      </setting>
      <setting id="offset" type="integer" default-value="0">
        <name>Time offset from GMT</name>
      </setting>
      <setting id="template" type="enum" default-value="Bliss">
        <name>Template</name>
        <choice id="G">
          <name>G</name>
        </choice>
        <choice id="Bliss">
          <name>Bliss</name>
        </choice>
      </setting>
      <setting id="expire" type="integer" default-value="86400">
        <name>Cache expire</name>
        <description>The length of time in seconds that the database cache will be kept (default 24 hours)</description>
      </setting>
      <setting id="monitor_traffic" type="enum" default-value="true">
        <name>Monitor traffic</name>
        <description>Monitor visitor activity as well as chats in the request monitor</description>
        <choice id="true">
          <name>YES</name>
        </choice>
        <choice id="false">
          <name>NO</name>
        </choice>
      </setting>
    </group>
    <group>
      <name>Chat preferences</name>
      <setting id="operator_name" type="string" default-value="FIRSTNAME">
        <name>Operator's name format</name>
        <description>The format that the operator's name is displayed in chats. You can use USERNAME, FIRSTNAME and LASTNAME, for example: 'FIRSTNAME LASTNAME', 'FIRSTNAME LASTNAME (USERNAME)', 'USERNAME'.</description>
      </setting>
      <setting id="opdelete" type="enum" default-value="true">
        <name>Allow operators to delete transcripts</name>
        <choice id="true">
          <name>YES</name>
        </choice>
        <choice id="false">
          <name>NO</name>
        </choice>
      </setting>
      <setting id="boot_client" type="enum" default-value="true">
        <name>Allow booting of operators</name>
        <choice id="true">
          <name>YES</name>
        </choice>
        <choice id="false">
          <name>NO</name>
        </choice>
      </setting>
      <setting id="text_size" type="integer" default-value="10">
        <name>Text size</name>
        <description>Text size of the text in the chat window (in pixels).</description>
      </setting>
      <setting id="chat_width" type="integer" default-value="400">
        <name>Chat width</name>
        <description>The width of the visitors chat window.</description>
      </setting>
      <setting id="chat_height" type="integer" default-value="415">
        <name>Chat height</name>
        <description>The height of the visitors chat window.</description>
      </setting>
      <setting id="chat_op_width" type="integer" default-value="400">
        <name>Chat operator width</name>
        <description>The width of the operator's chat window.</description>
      </setting>
      <setting id="chat_op_height" type="integer" default-value="400">
        <name>Chat operator height</name>
        <description>The height of the operator's chat window.</description>
      </setting>
      <setting id="opchat_width" type="integer" default-value="400">
        <name>Opchat width</name>
        <description>The width of the operator chat window.</description>
      </setting>
      <setting id="opchat_height" type="integer" default-value="400">
        <name>Opchat height</name>
        <description>The height of the operator chat window.</description>
      </setting>
      <setting id="monitor_width" type="integer" default-value="400">
        <name>Monitor width</name>
        <description>The width of the request monitor.</description>
      </setting>
      <setting id="monitor_height" type="integer" default-value="400">
        <name>Monitor height</name>
        <description>The height of the request monitor.</description>
      </setting>
      <setting id="info_width" type="integer" default-value="400">
        <name>Info width</name>
        <description>The width of the visitors information popup.</description>
      </setting>
      <setting id="info_height" type="integer" default-value="300">
        <name>Info height</name>
        <description>The height of the visitors information popup.</description>
      </setting>
      <setting id="initiate_width" type="integer" default-value="400">
        <name>Initiate width</name>
        <description>The width of the initiate chat popup.</description>
      </setting>
      <setting id="initiate_height" type="integer" default-value="250">
        <name>Initiate height</name>
        <description>The height of the initiate chat popup.</description>
      </setting>
    </group>
    <group>
      <name>Timers</name>
      <setting id="chat_hold" type="integer" default-value="1800">
        <name>Chat hold</name>
        <description>The number of second to put a chat on hold.</description>
      </setting>
      <setting id="session_timeout" type="integer" default-value="30">
        <name>Session timeout</name>
        <description>The number of seconds the operator has to accept chat before it polls to next operator.</description>
      </setting>
      <setting id="tracker_refresh" type="integer" default-value="10000">
        <name>Tracker refresh</name>
        <description>The number of miliseconds to refresh the tracker. This checks for initiated chat requests and updates the visitors timer so they do not reamin idle and timeout.</description>
      </setting>
      <setting id="traffic_timeout" type="integer" default-value="60">
        <name>Traffic timeout</name>
        <description>The number of seconds the visitor can remain idle until they timeout.</description>
      </setting>
      <setting id="traffic_newvisit" type="integer" default-value="60">
        <name>Traffic new visit</name>
        <description>The number of seconds the visitor can remain idle until their total time on site updates as a new visit. Note that if this is different to "Traffic timeout" and the user revisits a page after between the "Traffic timeout" and "Traffic new visit" period the traffic monitor will not refresh to show the visitor again.</description>
      </setting>
      <setting id="chat_refresh" type="integer" default-value="3000">
        <name>Chat refresh</name>
        <description>The number of milliseconds to refresh the chat window to check for new chat messages recommended is 3000 to 6000.</description>
      </setting>
      <setting id="chat_timeout" type="integer" default-value="60">
        <name>Chat timeout</name>
        <description>The number of seconds until the chat session times out.</description>
      </setting>
      <setting id="cobrowse_refresh" type="integer" default-value="8000">
        <name>Cobrowse refresh</name>
        <description>The number of miliseconds to refresh the cobrowse tracker. This checks for new cobrowse, coforms and comarkers activity.</description>
      </setting>
      <setting id="monitor_refresh" type="integer" default-value="5000">
        <name>Monitor refresh</name>
        <description>The number of milliseconds to refresh the request monitor to check for any new visitors or chat requests recommended is 3000 to 5000.</description>
      </setting>
      <setting id="live_timeout" type="integer" default-value="40">
        <name>Live timeout</name>
        <description>The number of seconds the operator can remain idle until their status changes to offline.</description>
      </setting>
      <setting id="initiate_timeout" type="integer" default-value="120000">
        <name>Initiate timeout</name>
        <description>The number of milliseconds to show the initiate image.</description>
      </setting>
    </group>
  </settings>
  <requirements xmlns:php="http://apstandard.com/ns/1/php" xmlns:db="http://apstandard.com/ns/1/db">
    <php:version min="4.3.2"/>
    <php:extension>mysql</php:extension>
    <php:safe-mode>false</php:safe-mode>
    <db:db>
      <db:id>main</db:id>
      <db:default-name>helpcenterlive</db:default-name>
      <db:can-use-tables-prefix>true</db:can-use-tables-prefix>
      <db:server-type>mysql</db:server-type>
      <db:server-min-version>1.3</db:server-min-version>
      
      
      
    </db:db>
  </requirements>
  <mapping url="/" path="htdocs" xmlns:php="http://apstandard.com/ns/1/php">
    <php:handler>
      <php:extension>php</php:extension>
    </php:handler>
    
    <mapping url="cache">
      <php:permissions writable="true"/>
    </mapping>
    <mapping url="compile">
      <php:permissions writable="true"/>
    </mapping>
    <mapping url="icons">
      <php:permissions writable="true"/>
    </mapping>
  </mapping>
  
</application>