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Path: /data/applications/aps/tikiwiki/14.1-0/standard/htdocs/lib/live_support/ [ Home ]
File: lsadminlib.php
<?php
// (c) Copyright 2002-2015 by authors of the Tiki Wiki CMS Groupware Project
//
// All Rights Reserved. See copyright.txt for details and a complete list of authors.
// Licensed under the GNU LESSER GENERAL PUBLIC LICENSE. See license.txt for details.
// $Id: lsadminlib.php 53803 2015-02-06 00:42:50Z jyhem $

$access->check_script($_SERVER['SCRIPT_NAME'], basename(__FILE__));

class LsAdminlib extends TikiLib
{

	function add_operator($user)
	{
		$this->getOne('delete from `tiki_live_support_operators` where `user`=?', array($user), false);
		$query = 'insert into `tiki_live_support_operators`' .
							' (`user`,`accepted_requests`,`status`,`longest_chat`,`shortest_chat`' .
							',`average_chat`,`last_chat`,`time_online`,`votes`,`points`,`status_since`)' .
							' values(?,?,?,?,?,?,?,?,?,?,?)';

		$this->query($query, array($user, 0, 'offline', 0, 0, 0, 0, 0, 0, 0, 0));
	}

	function remove_operator($user)
	{
		$query = 'delete from `tiki_live_support_operators` where `user`=?';

		$this->query($query, array($user));
	}

	function is_operator($user)
	{
		return $this->getOne('select count(*) from `tiki_live_support_operators` where `user`=?', array($user));
	}

	function get_operators($status)
	{
		$query = 'select * from `tiki_live_support_operators` where `status`=?';

		$result = $this->query($query, array($status));
		$ret = array();
		while ($res = $result->fetchRow()) {
			$res['elapsed'] = $this->now - $res['status_since'];

			$ret[] = $res;
		}

		return $ret;
	}

	function post_support_message($username, $user, $user_email, $title, $data, $priority, $module, $resolution, $assigned_to = '')
	{
		// very nice that (redflo)
		die ('MISSING CODE');
	}

	function list_support_messages($offset, $maxRecords, $sort_mode, $find, $where)
	{
		if ($find) {
			$findesc = '%' . $find . '%';

			$mid = " where (`data` like $findesc or `username` like $findesc)";
			$bindvars=array($findesc,$findesc);
		} else {
			$mid = '';
			$bindvars=array();
		}

		if ($where) {
			if ($mid) {
				$mid = ' and ' . $where;
			} else {
				$mid = ' where ' . $where;
			}
		}

		$query = "select * from `tiki_live_support_messages` $mid order by " . $this->convertSortMode($sort_mode);
		$query_cant = "select count(*) from `tiki_live_support_messages` $mid";
		$result = $this->query($query, $bindvars, $maxRecords, $offset);
		$cant = $this->getOne($query_cant, $bindvars);
		$ret = array();

		while ($res = $result->fetchRow()) {
			$ret[] = $res;
		}

		$retval = array();
		$retval['data'] = $ret;
		$retval['cant'] = $cant;

		return $retval;
	}

	function get_modules()
	{
		$query = 'select * from `tiki_live_support_modules`';

		$result = $this->query($query, array());
		$ret = array();

		while ($res = $result->fetchRow()) {
			$ret[] = $res;
		}

		return $ret;
	}

	/* functions for transcripts */
	function list_support_requests($offset, $maxRecords, $sort_mode, $find, $where)
	{
		if ($find) {
			$findesc = '%' . $find . '%';

			$mid = ' where (`reason` like ? or `user` like ? or `operator` like ?)';
			$bindvars=array($findesc,$findesc,$findesc);
		} else {
			$mid = '';
			$bindvars=array();
		}

		if ($where) {
			if ($mid) {
				$mid = ' and ' . $where;
			} else {
				$mid = ' where ' . $where;
			}
		}

		$query = 'select * from `tiki_live_support_requests` $mid order by ' . $this->convertSortMode($sort_mode);
		$query_cant = "select count(*) from `tiki_live_support_requests` $mid";
		$result = $this->query($query, $bindvars, $maxRecords, $offset);
		$cant = $this->getOne($query_cant, $bindvars);
		$ret = array();

		while ($res = $result->fetchRow()) {
			$res['msgs'] = $this->getOne('select count(*) from `tiki_live_support_events` where `reqId`=?', array($res['reqId']));

			$ret[] = $res;
		}

		$retval = array();
		$retval['data'] = $ret;
		$retval['cant'] = $cant;
		return $retval;
	}

	function get_all_tiki_users()
	{
		$query = 'select distinct(`tiki_user`) from `tiki_live_support_requests`';

		$result = $this->query($query, array());
		$ret = array();

		while ($res = $result->fetchRow()) {
			$ret[] = $res['tiki_user'];
		}

		return $ret;
	}

	function get_all_operators()
	{
		$query = 'select distinct(`operator`) from `tiki_live_support_requests`';

		$result = $this->query($query, array());
		$ret = array();

		while ($res = $result->fetchRow()) {
			$ret[] = $res['operator'];
		}

		return $ret;
	}

	function get_events($reqId)
	{
		$query = 'select tlr.`operator_id`, tlr.`user_id`, tle.`data`, tle.`timestamp`, tlr.`user`, tlr.`operator`, tlr.`tiki_user`, tle.`senderId`' .
						' from `tiki_live_support_events` tle, `tiki_live_support_requests` tlr' .
						' where tle.`reqId`=tlr.`reqId` and (`senderId`=tlr.`user_id` or tle.`senderId`=tlr.`operator_id`) and tlr.`reqId`=?';

		$result = $this->query($query, array($reqId));
		$ret = array();

		while ($res = $result->fetchRow()) {
			$ret[] = $res;
		}

		return $ret;
	}
}
$lsadminlib = new LsAdminlib;