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Path: /data/applications/aps/tikiwiki/14.1-0/standard/htdocs/lib/live_support/ [ Home ]
File: lslib.php
<?php
// (c) Copyright 2002-2015 by authors of the Tiki Wiki CMS Groupware Project
//
// All Rights Reserved. See copyright.txt for details and a complete list of authors.
// Licensed under the GNU LESSER GENERAL PUBLIC LICENSE. See license.txt for details.
// $Id: lslib.php 53803 2015-02-06 00:42:50Z jyhem $

$access->check_script($_SERVER['SCRIPT_NAME'], basename(__FILE__));

class Lslib extends TikiLib
{
	function set_operator_id($reqId, $senderId)
	{
		$query = 'update `tiki_live_support_requests` set `operator_id` = ? where `reqId`=?';

		$this->query($query, array($senderId, $reqId));
	}

	function set_user_id($reqId, $senderId)
	{
		$query = 'update `tiki_live_support_requests` set `user_id` = ? where `reqId`=?';

		$this->query($query, array($senderId, $reqId));
	}

	function new_user_request($user, $tiki_user, $email, $reason)
	{
		$reqId = md5(uniqid('.'));
		$query = 'insert into `tiki_live_support_requests`' .
						' (`reqId`, `user`, `tiki_user`, `email`, `reason`, `req_timestamp`,' .
						' `status`, `timestamp`, `operator`, `chat_started`, `chat_ended`, `operator_id`, `user_id`)' .
						' values(?,?,?,?,?,?,?,?,?,?,?,?,?)';

		$this->query(
			$query,
			array($reqId, $user, $tiki_user, $email, $reason, $this->now, 'active', $this->now, '', 0, 0, '', '')
		);
		return $reqId;
	}

	function get_last_request()
	{
		$x = $this->getOne('select max(`timestamp`) from `tiki_live_support_requests`', array());

		if ($x)
			return $x;
		else
			return 0;
	}

	function get_max_active_request()
	{
		return $this->getOne('select max(`reqId`) from `tiki_live_support_requests` where `status`=?', array('active'));
	}

	// Remove active requests
	function purge_requests()
	{
		$min = $this->now - 60 * 2; // 1 minute = timeout.
		$query = 'update `tiki_live_support_requests` set `status`=? where `timestamp` < ?';
		$this->query($query, array('timeout', $min));
	}

	// Get status for request
	function get_request_status($reqId)
	{
		return $this->getOne('select `status` from `tiki_live_support_requests` where `reqId`=?', array($reqId));
	}

	function set_request_status($reqId, $status)
	{
		$query = 'update `tiki_live_support_requests` set `status`=? where `reqId`=?';

		$this->query($query, array($status, $reqId));
	}

	// Get request information
	function get_request($reqId)
	{
		$query = 'select * from `tiki_live_support_requests` where `reqId`=?';

		$result = $this->query($query, array($reqId));
		$res = $result->fetchRow();
		return $res;
	}

	function set_operator_status($user, $status)
	{
		// If switching to offline then sum online time for this operator
		if ($status == 'offline') {
			$query = 'update `tiki_live_support_operators` set `time_online` = ? - `status_since` where `user`=? and `status`=?';

			$this->query($query, array($this->now, $user,'online'));
		}

		$query = 'update `tiki_live_support_operators` set `status`=?, `status_since`=? where `user`=?';
		$this->query($query, array($status, $this->now,$user));
	}

	function get_operator_status($user)
	{
		$status = $this->getOne('select `status` from `tiki_live_support_operators` where `user`=?', array($user));

		if (!$status)
			$status = 'offline';

		return $status;
	}

	// Accepts a request, change status to op_accepted
	function operator_accept($reqId, $user, $operator_id)
	{
		$query = 'update `tiki_live_support_requests` set `operator_id`=?,operator=?,status=?,timestamp=?,chat_started=? where `reqId`=?';
		$this->query($query, array($operator_id, $user, 'op_accepted', $this->now, $this->now, $reqId));
		$query = 'update `tiki_live_support_operators` set `accepted_requests` = `accepted_requests` + 1 where `user`=?';
		$this->query($query, array($user));
	}

	function user_close_request($reqId)
	{
		if (!$reqId)
			return;

		$query = 'update `tiki_live_support_requests` set `status`=?,timestamp=?,chat_ended=? where `reqId`=?';
		$this->query($query, array('user closed', $this->now, $this->now, $reqId));
	}

	function operator_close_request($reqId)
	{
		if (!$reqId)
			return;

		$query = 'update `tiki_live_support_requests` set `status`=?,timestamp=?,chat_ended=? where `reqId`=?';
		$this->query($query, array('operator closed', $this->now, $this->now, $reqId));
	}

	function get_requests($status)
	{
		$this->purge_requests();

		$query = 'select * from `tiki_live_support_requests` where `status`=?';
		$result = $this->query($query, array($status));
		$ret = array();

		while ($res = $result->fetchRow()) {
			$ret[] = $res;
		}

		return $ret;
	}

	//EVENT HANDLING
	function get_new_events($reqId, $senderId, $last)
	{
		$query = 'select * from `tiki_live_support_events` where `senderId`=? and reqId=? and `eventId`>?';

		$result = $this->query($query, array($senderId, $reqId, $last));
		$ret = '';
		$ret = '<?xml version="1.0" ?>';
		$ret .= '<events>';

		while ($res = $result->fetchRow()) {
			$ret .= '<event>' . '<data>' . $res['data'] . '</data></event>';
		}

		$ret .= '</events>';
		return $ret;
	}

	function get_last_event($reqId, $senderId)
	{
		return $this->getOne(
			'select max(`seqId`) from `tiki_live_support_events` where `senderId`<>? and reqId=?',
			array($senderId, $reqId)
		);
	}

	function get_support_event($reqId, $event, $senderId)
	{
		return $this->getOne(
			'select `data` from `tiki_live_support_events` where `senderId`<>? and `reqId`=? and `seqId`=?',
			array($senderId, $reqId, $event)
		);
	}

	function put_message($reqId, $msg, $senderId)
	{
		$seq = $this->getOne('select max(`seqId`) from `tiki_live_support_events` where `reqId`=?', array($reqId));

		if (!$seq)
			$seq = 0;

		$seq++;
		$query = 'insert into `tiki_live_support_events`(`seqId`, `reqId`, `type`, `senderId`, `data`, `timestamp`)' .
							' values(?,?,?,?,?,?)';

		$this->query($query, array($seq, $reqId, 'msg', $senderId, $msg, $this->now));
	}

	function operators_online()
	{
		return $this->getOne('select count(*) from `tiki_live_support_operators` where `status`=?', array('online'));
	}
}
$lslib = new Lslib;