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		<td>View all emails communicated with us for future reference.<br>
		<b>UM:</b> <i>unanswered messages</i><br>
		<b>Close:</b> <i>closes a selected ticket</i><br>
		<b>View Answered:</b> <i>view tickets replied by customer service</i><br>
		<b>View Open:</b> <i>view tickets opened</i><br>
		<b>View Closed:</b> <i>view tickets closed</i><br>
		<b>Reopen:</b> <i>reopens a closed ticket</i><br>
		<b>Refresh:</b> <i>refreshes page</i><br><br>
		Tickets replied by customer service are in the answered tickets section. To reopen a answered ticket, just 
		reply back.<br><br></td>
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