0byt3m1n1
Path:
/
data
/
applications
/
aps.bak
/
osticket
/
1.6.r0-1
/
standard
/
htdocs
/
include
/
staff
/
[
Home
]
File: template.inc.php
<?php if(!defined('OSTADMININC') || !$thisuser->isadmin() || !is_object($template)) die('Access Denied'); $tpl=($errors && $_POST)?Format::input($_POST):Format::htmlchars($template->getInfo()); ?> <div class="msg">Email Templates</div> <table width="100%" border="0" cellspacing=0 cellpadding=0> <form action="admin.php?t=templates" method="post"> <input type="hidden" name="t" value="templates"> <input type="hidden" name="do" value="update"> <input type="hidden" name="id" value="<?=$template->getId()?>"> <tr><td> <table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform tpl"> <tr class="header"><td colspan=2 >Template Info</td></tr> <tr class="subheader"><td colspan=2><b>Last updated on <?=Format::db_daydatetime($template->getUpdateDate())?></b></td></tr> <tr> <th>Name</th> <td> <input type="text" size="45" name="name" value="<?=$tpl['name']?>"> <font class="error">* <?=$errors['name']?></font></td> </tr> <tr> <th>Internal notes:</th> <td><i>Administrative notes</i> <font class="error"> <?=$errors['notes']?></font> <textarea rows="5" cols="75" name="notes"><?=$tpl['notes']?></textarea> <font class="error"> <?=$errors['notes']?></font></td> </tr> </table> <div class="msg">User</div> <table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform tpl"> <tr class="header"><td colspan=2 >New Ticket Autoresponse</td></tr> <tr class="subheader"><td colspan=2 > Autoresponse sent to user on new ticket if enabled. Meant to give the user the ticket ID which can be used to check the status online.</td> </tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="ticket_autoresp_subj" value="<?=$tpl['ticket_autoresp_subj']?>"> <font class="error"> <?=$errors['ticket_autoresp_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="ticket_autoresp_body"><?=$tpl['ticket_autoresp_body']?></textarea> <font class="error"> <?=$errors['ticket_autoresp_body']?></font></td> </tr> <tr class="header"><td colspan=2 >New Message Autoresponse</td></tr> <tr class="subheader"><td colspan=2 > Confirmation sent to user when a new message is appended to an existing ticket. (email and web replies)</td> </tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="message_autoresp_subj" value="<?=$tpl['message_autoresp_subj']?>"> <font class="error"> <?=$errors['message_autoresp_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="message_autoresp_body"><?=$tpl['message_autoresp_body']?></textarea> <font class="error"> <?=$errors['message_autoresp_body']?></font></td> </tr> <tr class="header"><td colspan=2 >New Ticket Notice</td></tr> <tr class="subheader"><td colspan=2 > Notice sent to user, if enabled, on new ticket <b>created by staff</b> on their behalf.</td> </tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="ticket_notice_subj" value="<?=$tpl['ticket_notice_subj']?>"> <font class="error"> <?=$errors['ticket_notice_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="ticket_notice_body"><?=$tpl['ticket_notice_body']?></textarea> <font class="error"> <?=$errors['ticket_notice_body']?></font></td> </tr> <tr class="header"><td colspan=2 >Over Ticket limit Notice</td></tr> <tr class="subheader"><td colspan=2 > A one time notice sent when user has reached the max allowed open tickets defined in preferences. <br/>Admin email gets alert each time a support ticket request is denied. </td></tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="ticket_overlimit_subj" value="<?=$tpl['ticket_overlimit_subj']?>"> <font class="error"> <?=$errors['ticket_overlimit_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="ticket_overlimit_body"><?=$tpl['ticket_overlimit_body']?></textarea> <font class="error"> <?=$errors['ticket_overlimit_body']?></font></td> </tr> <tr class="header"><td colspan=2 > Ticket Response/Reply</td></tr> <tr class="subheader"><td colspan=2 > Message template used when responding to a ticket or simply alerting the user about a response/answer availability. </td></tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="ticket_reply_subj" value="<?=$tpl['ticket_reply_subj']?>"> <font class="error"> <?=$errors['ticket_reply_subj']?></font></td> </tr> <tr> <th>Message Body:</td> <td><textarea rows="7" cols="75" name="ticket_reply_body"><?=$tpl['ticket_reply_body']?></textarea> <font class="error"> <?=$errors['ticket_reply_body']?></font></td> </tr> </table> <span class="msg">Staff</span> <table width="100%" border="0" cellspacing=0 cellpadding=2 class="tform tpl"> <tr class="header"><td colspan=2 >New Ticket Alert</td></tr> <tr class="subheader"><td colspan=2 >Alert sent to staff ( if enabled) on new ticket.</td></tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="ticket_alert_subj" value="<?=$tpl['ticket_alert_subj']?>"> <font class="error"> <?=$errors['ticket_alert_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="ticket_alert_body"><?=$tpl['ticket_alert_body']?></textarea> <font class="error"> <?=$errors['ticket_alert_body']?></font></td> </tr> <tr class="header"><td colspan=2 >New Message Alert</td></tr> <tr class="subheader"><td colspan=2 >Alert sent to staff ( if enabled) when user replies to an existing ticket.</td></tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="message_alert_subj" value="<?=$tpl['message_alert_subj']?>"> <font class="error"> <?=$errors['message_alert_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="message_alert_body"><?=$tpl['message_alert_body']?></textarea> <font class="error"> <?=$errors['message_alert_body']?></font></td> </tr> <tr class="header"><td colspan=2 >New Internal Note Alert</td></tr> <tr class="subheader"><td colspan=2 >Alert sent to selected staff ( if enabled) when an internal note is appended to a ticket.</td></tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="note_alert_subj" value="<?=$tpl['note_alert_subj']?>"> <font class="error"> <?=$errors['note_alert_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="note_alert_body"><?=$tpl['note_alert_body']?></textarea> <font class="error"> <?=$errors['note_alert_body']?></font></td> </tr> <tr class="header"><td colspan=2 >Ticket Assigned Alert/Notice</td></tr> <tr class="subheader"><td colspan=2 >Alert sent to staff on ticket assignment.</td></tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="assigned_alert_subj" value="<?=$tpl['assigned_alert_subj']?>"> <font class="error"> <?=$errors['assigned_alert_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="assigned_alert_body"><?=$tpl['assigned_alert_body']?></textarea> <font class="error"> <?=$errors['assigned_alert_body']?></font></td> </tr> <tr class="header"><td colspan=2 >Overdue/Stale Ticket Alert/Notice</td></tr> <tr class="subheader"><td colspan=2 >Alert sent to staff on stale or overdue tickets.</td></tr> <tr> <th>Subject</th> <td> <input type="text" size="65" name="ticket_overdue_subj" value="<?=$tpl['ticket_overdue_subj']?>"> <font class="error"> <?=$errors['ticket_overdue_subj']?></font></td> </tr> <tr> <th>Message Body:</th> <td><textarea rows="7" cols="75" name="ticket_overdue_body"><?=$tpl['ticket_overdue_body']?></textarea> <font class="error"> <?=$errors['ticket_overdue_body']?></font></td> </tr> </table> </td></tr> <tr><td style="padding-left:175px"> <input class="button" type="submit" name="submit" value="Save Changes"> <input class="button" type="reset" name="reset" value="Reset Changes"> <input class="button" type="button" name="cancel" value="Cancel Edit" onClick='window.location.href="admin.php?t=email"'></td> </tr> </form> </table>