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Path: /data/applications/aps.bak/vtiger/5.0.4/standard/htdocs/modules/HelpDesk/ [ Home ]
File: ConvertAsFAQ.php
<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
 * ("License"); You may not use this file except in compliance with the License
 * The Original Code is:  vtiger CRM Open Source
 * The Initial Developer of the Original Code is vtiger.
 * Portions created by vtiger are Copyright (C) vtiger.
 * All Rights Reserved.
*
 ********************************************************************************/

require_once("modules/Faq/Faq.php");

$focus = new FAQ();
//Map the vtiger_fields like ticket column => vtiger_faq column where ticket column is the troubletikcets vtiger_field name & vtiger_faq - column_fields
$ticket_faq_mapping_fields = Array(
			'title'=>'question',
			'product_id'=>'product_id',
			'description'=>'faq_answer',
			//'ticketstatus'=>'faqstatus',
			//'ticketcategories'=>'faqcategories'
		   );
$sql = " select ticketid, title, product_id,vtiger_crmentity.description, solution,vtiger_troubletickets.status, category from vtiger_troubletickets inner join vtiger_crmentity on vtiger_crmentity.crmid=vtiger_troubletickets.ticketid  where ticketid=?";
$res = $adb->pquery($sql, array($_REQUEST['record']));

//set all the ticket values to FAQ
foreach($ticket_faq_mapping_fields as $ticket_column => $faq_column)
{
	$focus->column_fields[$faq_column] = $adb->query_result($res,0,$ticket_column);
}

//In the request the groupname is coming as ID from the "DetailViewUI.tpl file". This group id is used in Ajax edit - detialview. But here the groupname is requried. so this check has been added to make the functionality works smooth while converting a ticket to faq.
if($_REQUEST['assigntype'] == 'T' && isset($_REQUEST['assigned_group_name']) && $_REQUEST['assigned_group_name'] != '')
{
	$qry ="select groupname from vtiger_groups where groupid=".$_REQUEST['assigned_group_name'];
	$grp_name = $adb->query_result($adb->query($qry),0,'groupname');
	$_REQUEST['assigned_group_name'] = $grp_name;

}

$focus->save("Faq");

if($focus->id != '')
{
	$description = $adb->query_result($res,0,'description');
	$solution = $adb->query_result($res,0,'solution');

	//Add the solution of the ticket with the FAQ answer
	$answer = $description;
	if($solution != '')
	{
		$answer .= "\r\n\r\n".$app_strings['LBL_SOLUTION'].":\r\n".$solution;
	}

	//Retrive the ticket comments from the vtiger_ticketcomments vtiger_table and added into the vtiger_faq answer
	$sql = "select ticketid, comments, createdtime from vtiger_ticketcomments where ticketid=?";
	$res = $adb->pquery($sql, array($_REQUEST['record']));
	$noofrows = $adb->num_rows($res);

	if($noofrows > 0)
		$answer .= "\r\n\r\n".$app_strings['LBL_COMMENTS'].":";
	for($i=0; $i < $noofrows; $i++)
	{
		$comments = $adb->query_result($res,$i,'comments');
		if($comments != '')
		{
			$answer .= "\r\n".$comments;
		}
	}

	$sql1 = "update vtiger_faq set answer=? where id=?";
	$adb->pquery($sql1, array($answer, $focus->id));
}

header("Location:index.php?module=Faq&action=EditView&record=$focus->id&return_module=Faq&return_action=DetailView&return_id=$focus->id");

?>