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Path: /data/applications/aps.bak/vtiger/5.0.4/standard/htdocs/modules/HelpDesk/ [ Home ]
File: DetailViewAjax.php
<?php
/*********************************************************************************
 ** The contents of this file are subject to the vtiger CRM Public License Version 1.0
  * ("License"); You may not use this file except in compliance with the License
  * The Original Code is:  vtiger CRM Open Source
  * The Initial Developer of the Original Code is vtiger.
  * Portions created by vtiger are Copyright (C) vtiger.
  * All Rights Reserved.
 *
  ********************************************************************************/

require_once('include/logging.php');
require_once('modules/HelpDesk/HelpDesk.php');
require_once('include/database/PearDatabase.php');
global $adb;

$local_log =& LoggerManager::getLogger('HelpDeskAjax');

$ajaxaction = $_REQUEST["ajxaction"];
if($ajaxaction == "DETAILVIEW")
{
	$crmid = $_REQUEST["recordid"];
	$tablename = $_REQUEST["tableName"];
	$fieldname = $_REQUEST["fldName"];
	$fieldvalue = utf8RawUrlDecode($_REQUEST["fieldValue"]);

	if($crmid != "")
	{
		$modObj = new HelpDesk();
		$modObj->retrieve_entity_info($crmid,"HelpDesk");
		
		//Added to avoid the comment save, when we edit other fields through ajax edit
		if($fieldname != 'comments')
			$modObj->column_fields['comments'] = '';

		$modObj->column_fields[$fieldname] = $fieldvalue;
		$modObj->id = $crmid;
		$modObj->mode = "edit";

		//Added to construct the update log for Ticket history
		$assigned_group_name = $_REQUEST['assigned_group_name'];
		$assigntype = $_REQUEST['assigntype'];

		$fldvalue = $modObj->constructUpdateLog($modObj, $modObj->mode, $assigned_group_name, $assigntype);
		$fldvalue = from_html($fldvalue,($modObj->mode == 'edit')?true:false);
		
		$modObj->save("HelpDesk");
		global $mod_strings;
		if($fieldname == "solution" || $fieldname == "comments" || $fieldname =="assigned_user_id" ||($fieldname == "ticketstatus" && $fieldvalue == $mod_strings['Closed']))
		{
			require_once('modules/Emails/mail.php');
			$user_emailid = getUserEmailId('id',$modObj->column_fields['assigned_user_id']);
			
			$subject = '[ Ticket ID : '.$modObj->id.' ] Re :'.$modObj->column_fields['ticket_title'];
			$parent_id = $modObj->column_fields['parent_id'];
			if($parent_id != '')
			{
				$parent_module = getSalesEntityType($parent_id);
				if($parent_module == 'Contacts')
				{
					$result = $adb->pquery("select * from vtiger_contactdetails where contactid=?", array($parent_id));
					$emailoptout = $adb->query_result($result,0,'emailoptout');
					$contactname = $adb->query_result($result,0,'firstname').' '.$adb->query_result($result,0,'lastname');
					$parentname = $contactname;
					$contact_mailid = $adb->query_result($result,0,'email');
				}
				if($parent_module == 'Accounts')
				{
					$result = $adb->pquery("select * from vtiger_account where accountid=?", array($parent_id));
					$emailoptout = $adb->query_result($result,0,'emailoptout');
					$parentname = $adb->query_result($result,0,'accountname');
				}
			}
			if($contact_mailid != '')
			{
				$sql = "select * from vtiger_portalinfo where user_name=?";
				$isactive = $adb->query_result($adb->pquery($sql, array($contact_mailid)),0,'isactive');
			}
			if($isactive == 1)
			{
				$url = "<a href='".$PORTAL_URL."/index.php?module=Tickets&action=index&ticketid=".$modObj->id."&fun=detail'>Ticket Details</a>";
				$email_body = $subject.'<br><br>'.getPortalInfo_Ticket($modObj->id,$sub,$contactname,$url,"edit");
			}
			else
			{
				$data['sub']=$modObj->column_fields['ticket_title'];
				$data['parent_name']=$parentname;
				$data['status']=$modObj->column_fields['ticketstatus'];
				$data['category']=$modObj->column_fields['ticketcategories'];
				$data['severity'] = $modObj->column_fields['ticketseverities'];
				$data['priority']=$modObj->column_fields['ticketpriorities'];
				$data['description']=$modObj->column_fields['description'];
				$data['solution'] = $modObj->column_fields['solution'];
				$data['mode']= 'edit';
				$email_body = getTicketDetails($modObj->id,$data);
			}
			if($user_emailid != '')
			{
				$mail_status = send_mail('HelpDesk',$user_emailid,$HELPDESK_SUPPORT_NAME,$HELPDESK_SUPPORT_EMAIL_ID,$subject,$email_body);
			}
			if($emailoptout == 0)
			{
				//send mail to parent
				if($parent_id != '' )
				{
					$parent_email = getParentMailId($parent_module,$parent_id);
					$mail_status = send_mail('HelpDesk',$parent_email,$HELPDESK_SUPPORT_NAME,$HELPDESK_SUPPORT_EMAIL_ID,$subject,$email_body);
				}
			}

		}
		//update the log information for ticket history
		$adb->pquery("update vtiger_troubletickets set update_log=? where ticketid=?", array($fldvalue, $modObj->id));
		
		if($modObj->id != "")
		{
			if($fieldname == "comments")
			{
				$comments = $modObj->getCommentInformation($modObj->id);
				echo ":#:SUCCESS".$comments;
			}
			else
				echo ":#:SUCCESS";
		}else
		{
			echo ":#:FAILURE";
		}   
	}else
	{
		echo ":#:FAILURE";
	}
}
?>