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Path: /data/applications/aps.bak/vtiger/5.0.4/standard/htdocs/modules/HelpDesk/ [ Home ]
File: ListTickets.php
<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
 * ("License"); You may not use this file except in compliance with the License
 * The Original Code is:  vtiger CRM Open Source
 * The Initial Developer of the Original Code is vtiger.
 * Portions created by vtiger are Copyright (C) vtiger.
 * All Rights Reserved.
*
 ********************************************************************************/

/**	Function to get the list of tickets for the currently loggedin user
**/
 
function getMyTickets()
{
	global $log;
	$log->debug("Entering getMyTickets() method ...");
	global $current_user;
	global $theme;
	global $current_language;
	global $adb;
	$current_module_strings = return_module_language($current_language, 'HelpDesk');
	$theme_path="themes/".$theme."/";
	$image_path=$theme_path."images/";

	$search_query="select vtiger_troubletickets.ticketid, parent_id, priority, vtiger_troubletickets.status, category, vtiger_troubletickets.title, vtiger_crmentity.description, update_log, version_id,
	vtiger_crmentity.createdtime, vtiger_crmentity.modifiedtime, 
	vtiger_contactdetails.firstname, vtiger_contactdetails.lastname, 
	vtiger_account.accountid, vtiger_account.accountname, 
	vtiger_users.user_name from 
	vtiger_troubletickets 
	inner join vtiger_crmentity on vtiger_crmentity.crmid = vtiger_troubletickets.ticketid 
	inner join vtiger_users on vtiger_users.id = vtiger_crmentity.smownerid 
	left join vtiger_contactdetails on vtiger_troubletickets.parent_id = vtiger_contactdetails.contactid 
	left join vtiger_account on vtiger_account.accountid = vtiger_troubletickets.parent_id 
	left join vtiger_seticketsrel on vtiger_seticketsrel.ticketid = vtiger_troubletickets.ticketid 
	where vtiger_crmentity.smownerid = ? and vtiger_crmentity.deleted = 0 and vtiger_troubletickets.status <> 'Closed'  ORDER BY createdtime DESC";

	$resultcount = $adb->num_rows($adb->pquery($search_query, array($current_user->id)));
	if($resultcount > 0)
	{
		$limit_query = $search_query . " limit 0,5";
		$tktresult = $adb->pquery($limit_query, array($current_user->id));
		$title=array();
		$title[]='myTickets.gif';
		$title[]=$current_module_strings['LBL_MY_TICKETS'];
		$title[]='home_mytkt';

		$header=array();
		$header[]=$current_module_strings['LBL_SUBJECT'];
		$header[]=$current_module_strings['LBL_TICKET_ID'];
		$header[]=$current_module_strings['Related To'];
		$header[]=$current_module_strings['LBL_STATUS'];
		$header[]=$current_module_strings['LBL_CREATED_DATE'];
		$header[]=$current_module_strings['LBL_ASSIGNED_TO'];

		$noofrows = $adb->num_rows($tktresult);
		for ($i=0; $i<$adb->num_rows($tktresult); $i++)
		{
			$value=array();
			$ticketid = $adb->query_result($tktresult,$i,"ticketid");
			$tickettitle = $adb->query_result($tktresult,$i,"title");
			$Top_Tickets = (strlen($tickettitle) > 20) ? (substr($tickettitle,0,20).'...') : $tickettitle;
			$value[]= '<a href="index.php?action=DetailView&module=HelpDesk&record='.$ticketid.'">'.$Top_Tickets.'</a>';
			$value[]=$ticketid;

			$parent_id = $adb->query_result($tktresult,$i,"parent_id");
			$parent_name = '';
			if($parent_id != '' && $parent_id != NULL)
			{
				$parent_name = getParentLink($parent_id);
			}

			$value[]=$parent_name;
			$value[]=$adb->query_result($tktresult,$i,"status");
			$value[]=getDisplayDate($adb->query_result($tktresult,$i,"createdtime"));
			$value[]=$adb->query_result($tktresult,$i,"user_name");
			$entries[$ticketid]=$value;
		}
		$values=Array('Title'=>$title,'Header'=>$header,'Entries'=>$entries);
		if ( ($display_empty_home_blocks && $noofrows == 0 ) || ($noofrows>0) )	
		{
			$log->debug("Exiting getMyTickets method ...");
			return $values;
		}
		$log->debug("Exiting getMyTickets method ...");
	}
	$log->debug("Exiting getMyTickets method ...");
}

/**	Function to get the parent (Account or Contact) link
  *	@param int $parent_id -- parent id of the ticket (accountid or contactid)
  *	return string $parent_name -- return the parent name as a link
**/
function getParentLink($parent_id)
{
	global $log;
	$log->debug("Entering getParentLink(".$parent_id.") method ...");
	global $adb;

	$sql = "select setype from vtiger_crmentity where crmid=?";
	$parent_module = $adb->query_result($adb->pquery($sql, array($parent_id)),0,'setype');

	if($parent_module == 'Contacts')
	{
		$sql = "select firstname,lastname from vtiger_contactdetails where contactid=?";
		$res = $adb->pquery($sql, array($parent_id));
		$parentname = $adb->query_result($res,0,'firstname');
		$parentname .= ' '.$adb->query_result($res,0,'lastname');
	        $parent_name = '<a href="index.php?action=DetailView&module='.$parent_module.'&record='.$parent_id.'">'.$parentname.'</a>';
	}
	if($parent_module == 'Accounts')
	{
		$sql = "select accountname from vtiger_account where accountid=?";
		$parentname = $adb->query_result($adb->pquery($sql, array($parent_id)),0,'accountname');
	        $parent_name = '<a href="index.php?action=DetailView&module='.$parent_module.'&record='.$parent_id.'">'.$parentname.'</a>';
	}

	$log->debug("Exiting getParentLink method ...");
	return $parent_name;
}
?>